REFUND, CANCELLATION AND RESCHEDULING POLICY
W1N W1N PTY LTD
ABN: 44 153 942 968
Email: [email protected]
Phone: +61 468 047 111
Version: 1.0
Effective date: 26 August 2026
1. About This Policy
This policy explains:
when W1N W1N begins work;
our voluntary change-of-mind arrangements;
how refund amounts are calculated;
consultation rescheduling and missed appointments;
digital course and Academy access;
ongoing membership cancellations; and
your rights where there is a problem with a product or service.
This policy applies to products and services purchased directly from W1N W1N Pty Ltd on or after the effective date shown above.
The policy version shown and accepted when you purchase applies to that purchase. Later changes will not retrospectively alter an existing purchase unless required by law or agreed with you.
Where an independent third party is clearly identified as the contracting supplier and you pay that provider directly, that provider’s terms and refund policy apply to their service.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.
2. Work Begins Immediately
W1N W1N begins work as soon as your payment is received and confirmed.
Depending on what you purchase, this may include:
allocating your consultant or delivery team;
creating and administering your client file;
reviewing information, forms or documents you provide;
preparing for a consultation or resume interview;
drafting, writing, reviewing, formatting or editing documents;
researching roles, vacancies, employers, industries or career pathways;
preparing personalised links, directories, scripts or resources;
commencing SEEK, LinkedIn, profile or video-resume work;
providing coaching, training or implementation support; and
setting up or supplying access to courses, digital resources, the community or the 1JOB Academy.
For online purchases, you request immediate commencement by selecting the required acknowledgement at checkout.
For an invoice or assisted purchase, W1N W1N may obtain equivalent written confirmation before payment.
This immediate-start arrangement does not override any statutory cooling-off period that applies to an unsolicited consumer agreement.
3. Voluntary 24-Hour Change-of-Mind Cancellation
W1N W1N provides a voluntary 24-hour change-of-mind cancellation period for the following packages:
Standard;
Platinum;
Job Jumpstarter; and
Executive.
You may request cancellation by emailing [email protected] within 24 hours from the time your payment is confirmed.
This is not a guaranteed full-refund cooling-off period because W1N W1N starts work immediately.
If a valid request is received within 24 hours, W1N W1N will:
stop further work as soon as reasonably practicable;
cancel future appointments connected with the purchase;
revoke unused digital or Program access where reasonably possible; and
calculate any refund under this policy.
Full refund
A full change-of-mind refund will only be provided where:
no substantive personalised work has commenced; and
no paid digital content has been accessed, downloaded or supplied in a form that cannot reasonably be withdrawn.
Partial refund
Where work or digital delivery has commenced, the refund will be the amount paid less:
the reasonable and proportionate value of work and services already completed or supplied;
the reasonable value of digital content already accessed, downloaded or irreversibly supplied; and
any actual third-party payment-provider costs that W1N W1N has incurred and cannot recover, where deduction is permitted by law.
Any deduction will:
relate directly to the purchase;
reflect what was actually completed or supplied;
not be based on promotional “worth” or value-stack figures; and
be itemised and explained.
W1N W1N will not automatically retain the entire package fee merely because a consultant was allocated or basic administrative setup occurred.
No payment-processing fee or other deduction will be taken from a refund required by law.
4. What Counts as Substantive Work
Substantive work may include
reviewing your completed forms, questionnaire, employment history or career information;
conducting or preparing for your consultation, resume interview or coaching session;
reviewing, drafting, writing, editing or formatting your resume, cover letter or other documents;
researching roles, vacancies, employers, industries or career pathways;
preparing personalised job links, employer resources, profiles, scripts or career information;
commencing SEEK, LinkedIn, profile, banner or video-resume work;
preparing application, interview or follow-up materials;
providing live job-search, application, interview or career training;
editing video, written or digital content;
providing personalised advice, coaching or troubleshooting support; or
completing another personalised inclusion within your purchase.
5. After the First 24 Hours
After the voluntary 24-hour period has ended, a change-of-mind refund is generally not available merely because you:
change your mind;
change career direction;
no longer wish to participate;
decide not to use the documents, training or support supplied;
do not complete a course or program;
do not provide information required to complete the service;
do not attend or use an included appointment;
do not use every package inclusion during the available period;
secure employment before using every inclusion;
do not receive an interview, job offer or employment outcome; or
decide the purchase is no longer suitable for your personal circumstances.
W1N W1N does not guarantee:
an interview;
a job offer;
employment;
a salary;
a roster;
an employer response; or
a timeframe for achieving an employment outcome.
Not obtaining a particular employment outcome does not, by itself, establish that the service failed to meet an applicable consumer guarantee.
W1N W1N may approve a discretionary refund in exceptional circumstances. Any discretionary refund:
must be approved in writing;
will be assessed individually;
may be reduced by the reasonable value of work, services and digital content already supplied; and
does not create an obligation to approve another change-of-mind request.
6. Consultations and Appointments
You may reschedule a booked consultation, coaching session or appointment at no cost by giving at least 72 hours’ notice.
Where less than 72 hours’ notice is provided, or you do not attend:
the appointment is not refundable for change of mind; but
W1N W1N will offer one complimentary rebooking.
The same rules apply to consultations, coaching sessions and support calls included within a package.
Missing an included appointment does not cancel the rest of the package or create a right to a refund for the package.
If W1N W1N cancels an appointment, we will offer a suitable replacement appointment.
If W1N W1N cannot provide the affected appointment within a reasonable time, you may choose:
another suitable appointment; or
a refund for the unused affected consultation or service.
Where an independent provider delivers a consultation and is paid directly, that provider’s disclosed booking and cancellation terms apply.
Unless the applicable sales page or written offer expressly states otherwise, standalone digital products are not included in the voluntary 24-hour arrangement offered for the four resume and career packages.
Digital products may include:
online courses;
ebooks;
templates;
scripts;
recordings;
downloadable resources;
online communities; and
other digital materials.
A change-of-mind refund is generally not available after digital content has been:
accessed;
streamed;
downloaded; or
supplied in a form that cannot reasonably be withdrawn.
This does not affect any right or remedy where the digital product or service fails to meet an applicable consumer guarantee.
8. 1JOB Academy Access Included in a Package
Academy access included within a package:
runs for the period stated in the package;
begins from the date stated in your confirmation or onboarding information; and
does not automatically renew unless you separately choose an ongoing paid membership.
Failure to access or use the Academy during the included period does not create a right to a change-of-mind refund.
Where a package is cancelled under the voluntary 24-hour arrangement, unused Academy access will be withdrawn where reasonably possible.
Any deduction for Academy access will reflect access or content actually supplied or used and will not automatically equal an advertised promotional value.
9. Optional Ongoing Memberships
Any ongoing Academy or community membership must be separately selected or accepted by you.
A recurring membership will only be charged where you have opted in to recurring billing.
You may cancel an ongoing membership before your next billing date.
Cancellation:
stops future recurring charges; and
allows access to continue until the end of the current paid period, unless otherwise stated.
Cancellation does not automatically provide a change-of-mind refund for the current paid period.
If W1N W1N charges you after an effective cancellation because of an error by W1N W1N, we will correct the error and refund the incorrect charge.
Nothing in this section limits a refund or remedy required by law.
10. If Something Is Wrong
Please contact W1N W1N as soon as reasonably practicable if you believe there is a problem with a product or service.
We may request information reasonably required to assess the issue, including:
your name and contact details;
proof of purchase;
the product or service purchased;
details of the concern; and
the outcome you are seeking.
If a service failure is not a major failure, W1N W1N will rectify the affected service within a reasonable time.
If W1N W1N does not rectify a non-major failure within a reasonable time, you may be entitled to:
cancel the affected service; and
receive a refund for the unused portion.
For a major failure with a service, the Australian Consumer Law may entitle you to:
cancel the affected service contract;
receive a refund for the unused portion; or
receive compensation for the reduction in value.
You may also be entitled to compensation for other reasonably foreseeable loss or damage resulting from the failure.
Nothing in this policy requires you to accept a credit note, substitute service or replacement where the law gives you the right to choose another remedy.
11. If W1N W1N Cannot Supply the Service
If W1N W1N cannot provide a material paid service or package inclusion, we will offer an appropriate solution, which may include:
providing the service within a reasonable alternative timeframe;
providing an agreed equivalent service;
rescheduling the service; or
refunding the unused or affected portion.
W1N W1N will not substitute a materially different service without your agreement.
12. Unsolicited Consumer Agreements
The voluntary arrangements in this policy do not replace or limit any statutory cooling-off or cancellation rights.
Certain agreements resulting from unsolicited telemarketing, door-to-door sales or other unsolicited approaches may carry a statutory 10-business-day cooling-off period.
Where those laws apply:
their requirements take priority over this policy;
W1N W1N will not accept payment during the statutory cooling-off period except where the law expressly permits;
W1N W1N will not begin supplying services during that period except where the law expressly permits; and
the customer may exercise the statutory cancellation rights provided by law.
The legal classification depends on the actual circumstances of the sale, not merely how the transaction is labelled in W1N W1N’s systems.
13. Refund Calculations and Payment
No payment-processing fee, administrative fee or cancellation fee will be deducted from a refund required by law.
Where W1N W1N approves or is contractually required to provide a voluntary change-of-mind refund, we may deduct:
the reasonable and proportionate value of work and services already completed or supplied;
the reasonable value of digital content already accessed, downloaded or irreversibly supplied; and
actual non-recoverable third-party costs, where permitted by law.
Refund deductions will be based on actual delivery and will not use promotional “worth” or value-stack figures.
Any deduction will be itemised and explained.
Approved refunds will ordinarily be returned through the original payment method or payment platform unless W1N W1N and the customer agree otherwise.
Where payment was made through Afterpay or another instalment provider:
W1N W1N will initiate an approved refund through that provider;
the provider controls the adjustment of the instalment schedule and return of funds; and
the customer must continue complying with the provider’s payment schedule until the provider confirms an adjustment.
W1N W1N aims to initiate an approved refund within five business days.
Banks, card issuers and payment platforms may take additional time to process and display the refund.
14. How to Request a Cancellation, Refund or Review
Email:
[email protected]
or call:
+61 468 047 111
To help us route your request quickly, please include “Cancellation”, “Refund” or “Complaint” in the email subject line.
Your request will still be considered if you do not use those exact words.
Please provide where available:
your full name;
the email address used for the purchase;
your order, invoice or payment reference;
the date of purchase;
the product, service or package purchased;
the reason for your request; and
the outcome you are seeking.
W1N W1N will:
acknowledge your request within two business days; and
aim to provide a substantive response within five business days.
Where additional information or assessment is required, we will explain what is needed and keep you reasonably informed.
15. Unresolved Complaints
We encourage you to contact W1N W1N first so we have an opportunity to assess and resolve the issue.
If the matter cannot be resolved, you may contact:
Consumer Protection Western Australia;
the consumer protection agency in your State or Territory;
a court or tribunal with jurisdiction; or
an independent legal adviser.
You do not lose any statutory right by first using W1N W1N’s internal complaint process.
Contact W1N W1N
W1N W1N is a proudly West Australian employment and career consultation company helping Australians and New Zealanders secure FIFO mining jobs and high-paying career opportunities across Australia.
Since launching in 2018, W1N W1N has grown from a Perth-based business into a globally recognised brand specialising in FIFO employment services, ATS-compliant resumes, mining career consultations, LinkedIn and SEEK optimisation, relocation support, and career pathway guidance for the mining and resources industry.
E-mail: [email protected]
Phone: +61468047111
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