W1N W1N Privacy Policy

Version 1.0 - effective 5 August 2026

1. About this policy

This Privacy Policy explains how W1N W1N Pty Ltd (ABN 44 153 942 968) (W1N W1N, we, us or our) collects, holds, uses, discloses and protects personal information.

W1N W1N is based in Perth, Western Australia. This policy applies to all W1N W1N websites, subdomains, forms, funnels, portals, memberships, communities, consultations, resume services, career programs, courses, video-resume services, migration-consultation referrals, social-media accounts and other products and services, including:

This policy is intended to reflect the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply, and the Privacy Act 2020 (New Zealand) where it applies. W1N W1N uses these principles as its privacy baseline even where a particular small-business exemption may apply. If another applicable law gives an individual greater privacy protection, we will apply that higher requirement.

Our services are for people aged 18 years and over. We do not knowingly accept clients under 18.

2. Our Privacy Officer

W1N W1N has appointed a Privacy Officer who is responsible for privacy enquiries, access and correction requests, complaints and privacy incidents.

Privacy Officer
W1N W1N Pty Ltd
Perth, Western Australia, Australia
Email: [email protected]
Phone: +61 468 047 111

3. Personal information we collect

Depending on how you interact with us, we may collect the following kinds of personal information.

Contact and account information

  • name;

  • email address and telephone number;

  • general location, State and country of residence;

  • social-media or community username;

  • account, membership and communication preferences; and

  • confirmation that you are at least 18.

Career and service information

  • work history, duties, skills and career achievements;

  • education, qualifications, licences, tickets and certificates described by you;

  • work-rights status, without collecting copies of passports or visas;

  • target occupations, preferred work locations and career goals;

  • job-search activity and progress that you choose to report to us;

  • information required to prepare a resume, cover letter, SEEK content, LinkedIn content, interview preparation or other requested career materials;

  • referee details you are authorised to provide;

  • drafts, feedback, approvals and final documents; and

  • information you provide during courses, coaching, community discussions and support enquiries.

Calls, recordings and communications

  • emails, text messages, social-media messages, community posts and other correspondence;

  • notes from consultations and support calls;

  • audio or video recordings of resume calls, consultations, Zoom sessions or other calls, but only after we tell you that recording will occur and obtain your agreement before recording begins; and

  • complaints, feedback and records of how we responded.

If you do not want a call recorded, tell us before the recording begins so we can discuss whether an alternative is available.

Video resumes, testimonials and public content

  • video-resume scripts, recordings and edited files;

  • photographs, videos, written testimonials, reviews and success stories; and

  • introductory posts or other content you ask us to repost.

We only publish, repost or promote identifiable client content with separate, express permission. Permission to provide a service is not treated as permission to publish your information.

Payments and transactions

  • products or services purchased;

  • payment amount, date and status;

  • invoice, refund and transaction information;

  • Stripe customer, order or transaction identifiers; and

  • information needed for accounting, taxation, fraud prevention and dispute management.

All card payments are completed by the client through Stripe. W1N W1N staff do not take card details by telephone, email or message, and we do not receive or store full card numbers, card security codes or online-banking credentials.

Website and technical information

Depending on how our websites and connected platforms are configured, we may collect:

  • IP address;

  • browser, device and operating-system information;

  • pages viewed, links selected, referring pages and approximate location derived from an IP address;

  • form submissions and conversion events; and

  • cookie, analytics and advertising identifiers.

4. Information we do not request

W1N W1N does not request or retain copies of passports, driver licences, visas, police clearances, medical records or other identity documents as part of its ordinary career and resume services.

We do not ask clients to disclose details of injuries, workers’ compensation history, criminal history or medical conditions through our ordinary application process. Our mining medical and police-check information is general education only and is not an assessment of an individual’s health, fitness or criminal history.

Do not upload or send identity documents, medical records, police records, financial-account credentials or other unnecessary sensitive information. If such material is sent accidentally and we do not lawfully need it, we will delete it as soon as reasonably practicable.

If we ever need to collect sensitive information for a lawful and necessary purpose, we will explain why and obtain express consent where required.

We generally collect personal information directly from you when you:

5. How we collect personal information

We generally collect personal information directly from you when you:

  • use our website or complete a form;

  • make an enquiry or purchase;

  • book or attend a consultation;

  • participate in a recorded call or Zoom session;

  • join a membership, course or community;

  • communicate with us by phone, email, SMS, social media or community message;

  • supply career information, documents, video or feedback; or

  • give us permission to publish a testimonial, success story or social-media post.

We may also receive limited information from payment, website, communications, accounting, scheduling, referral or social-media platforms used in providing our services.

If we receive personal information about you from another person, including through a referral, we will take reasonable steps to notify you where required. If you give us another person’s information, such as a referee’s details, you must be authorised to do so and must not provide more information than is reasonably necessary.

6. Why we collect and use personal information

We may collect and use personal information to:

  • respond to enquiries and determine which service has been requested;

  • verify age and the basic eligibility criteria for a service;

  • process purchases, payments, refunds and invoices;

  • schedule and deliver consultations, resume services, career programs, courses, memberships and support;

  • prepare, revise and deliver resumes, cover letters, SEEK and LinkedIn content, video resumes and other requested materials;

  • track service delivery, client approvals and program progress;

  • administer online accounts, communities, courses and live sessions;

  • provide customer support and accountability check-ins;

  • refer an eligible migration-consultation purchaser to the registered migration provider described in section 9;

  • send operational and service-related communications;

  • send marketing where we have consent or are otherwise permitted by law;

  • publish or repost client content where separate express permission has been given;

  • understand website use and measure service and advertising performance;

  • improve our services, content, security and business processes;

  • prevent fraud, misuse, unauthorised access and other unlawful activity;

  • respond to complaints and resolve disputes; and

  • comply with taxation, accounting, regulatory, legal and court requirements.

We do not sell, rent or trade personal information. We do not send a client’s resume, video resume, contact details or other personal information directly to an employer, recruiter or training provider.

7. Recorded calls and sessions

We may record resume calls, consultations, coaching calls or Zoom sessions to accurately prepare client materials, document instructions, provide the requested service and resolve questions or disputes.

Before recording begins, we tell participants that the call or session will be recorded and obtain their agreement. Access is limited to authorised personnel who need the recording for their role.

Recordings are generally retained for two years unless a longer period is reasonably required for an unresolved complaint, dispute, legal obligation or legal claim.

8. Who may receive or access personal information

We may disclose or make personal information available only where reasonably necessary to the following recipients.

Authorised W1N W1N personnel

Authorised employees and contractors in Australia, including Queensland and Western Australia, and authorised personnel in the Philippines may access the limited information needed to perform their role. This can include contact details, career information supplied by the client, call recordings, service notes and product or purchase information.

Philippine personnel do not have access to clients’ full card or bank details, and do not have access to W1N W1N’s Stripe payment dashboard. Access is role-based and subject to individual logins, multi-factor authentication, confidentiality obligations and restrictions against downloading or storing client files on personal devices.

Technology and professional service providers

We use service providers for customer management, communications, payment processing, accounting, file storage, workflow automation, video calls, video hosting, website operation, analytics, marketing and professional advice. Depending on the service and your interaction with us, these providers may include:

  • GoHighLevel;

  • Stripe;

  • Xero;

  • Google Drive and Google Business Profile;

  • Slack;

  • Zapier;

  • Zoom;

  • YouTube;

  • Meta, including Facebook and Instagram;

  • LinkedIn;

  • TikTok; and

  • website hosting, analytics, legal, accounting, insurance and information-security providers.

These providers may collect or process information under their own privacy policies as well as under their agreements with us.

SEEK and other external job platforms are generally accessed by clients through their own accounts. W1N W1N may provide an ordinary search-results link, but does not submit applications or disclose client information to SEEK on a client’s behalf.

Legal and regulatory disclosures

We may disclose information to courts, regulators, law-enforcement bodies, government agencies, insurers, legal advisers, accountants or other professional advisers where authorised or required by law, or where reasonably necessary to establish, exercise or defend legal rights.

Publication authorised by the client

If you give separate express permission, information may be published to the audience and platform described in that permission. Public posts can be copied, reshared, indexed or stored by other people and platforms. We cannot guarantee deletion of copies controlled by third parties after lawful publication.

9. Migration-consultation referrals

W1N W1N does not provide migration, immigration or visa advice.

When a client purchases a migration consultation through a W1N W1N funnel, W1N W1N processes the payment as the disclosed referral and authorised payment-collection partner. After payment, the client books directly through 4A Consulting Services Pty Ltd’s calendar and provides their contact, booking and consultation information directly to 4A. W1N W1N does not transfer the client’s migration information or documents to 4A.

4A Consulting Services Pty Ltd
ABN 53 672 296 418
Registered migration agent: Lilash Yadav
MARN: 2318244
Website: https://4aconsultingservices.com.au/

4A Consulting Services Pty Ltd is an independent service provider and is responsible for the migration advice it provides and for the personal information it collects after referral. W1N W1N does not receive or retain the client’s migration documents or the substantive migration advice provided by 4A Consulting Services Pty Ltd.

W1N W1N may receive a disclosed affiliate or referral fee under its commercial arrangement with 4A Consulting Services Pty Ltd. This does not authorise W1N W1N to provide migration advice.

10. Overseas access and processing

Personal information may be accessed or processed outside the country in which it was collected.

The overseas locations presently known to be relevant include:

  • Australia;

  • the Philippines, where authorised W1N W1N personnel provide resume preparation and client support; and

  • the United States, where some technology and social-media providers are based or may process information.

Some global technology providers may process information in additional countries identified in their own privacy policies. Those locations can change as providers change their infrastructure.

Where Australian privacy law applies, we take reasonable steps appropriate to the circumstances to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements. Where New Zealand privacy law applies, we remain responsible for information processed on our behalf and take reasonable steps to require comparable privacy safeguards, including contractual confidentiality, restricted access and security controls.

Nothing in this section is intended to waive any statutory privacy right.

11. Security

We use reasonable administrative, technical and organisational safeguards appropriate to the information and our operations. These measures include:

  • role-based access limited to personnel who need information for their work;

  • individual user accounts and multi-factor authentication;

  • confidentiality obligations for employees and contractors;

  • restrictions against storing client files on personal devices;

  • staff privacy and security instructions;

  • controlled access to payment and accounting systems;

  • reputable service providers and platform security controls;

  • data-retention and deletion procedures; and

  • incident-response and complaint-handling processes.

No method of transmission or storage is completely secure. If a privacy or data breach occurs, we will investigate it and notify affected individuals and the Office of the Australian Information Commissioner, the New Zealand Privacy Commissioner or another regulator where notification is required by applicable law.

12. Retention and deletion

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain an ongoing client relationship, to resolve disputes and complaints, or to comply with legal, accounting and regulatory requirements.

Our general retention periods are:

  • financial, payment, contract and transaction records: seven years;

  • client service files and final resumes: seven years after the last service;

  • recorded calls and Zoom sessions: two years, unless needed for an unresolved complaint, dispute or legal claim;

  • unsuccessful enquiries and incomplete applications: two years after the last contact;

  • video-resume recordings and working files: two years after delivery, unless a different hosting period is agreed or earlier deletion is requested;

  • marketing contact details: until consent is withdrawn, the person opts out, or the information is no longer reasonably required; and

  • complaint, dispute or legal records: until the matter is resolved and any required limitation or retention period has expired.

Published testimonials, success stories and social-media content remain published only while authorised and reasonably required. We may retain a limited record of the permission and publication history where necessary to demonstrate that publication was authorised.

When information is no longer required, we take reasonable steps to delete it, de-identify it or place it beyond use. Deletion from encrypted backups and third-party systems may occur through the provider’s ordinary secure backup cycle.

We may retain a minimum suppression record after a marketing opt-out so that we do not contact the person again unintentionally.

13. Cookies, analytics and external platforms

Our websites and connected platforms may use cookies, pixels, analytics tools and similar technologies to operate forms and pages, remember settings, maintain security, measure traffic and conversions, and understand advertising performance.

These technologies may be supplied by GoHighLevel, Google, Meta, TikTok or other website and marketing providers. Depending on the configuration, those providers may receive technical identifiers and information about website interactions under their own privacy policies.

You can control or delete cookies through your browser and any cookie-settings tool displayed on our website. Blocking some cookies may affect website or form functionality. Where applicable law requires consent for a non-essential cookie, we will seek that consent.

Our websites, courses and communications may contain links to external platforms, including SEEK, LinkedIn, YouTube, Facebook, Instagram, TikTok, Google and 4A Consulting Services. Information you give directly to an external platform is handled under that platform’s privacy policy.

14. Communities and social media

Information posted in a W1N W1N community may be visible to other community members according to that community’s settings. Do not post identity documents, health information, criminal-history information, financial details or anything you do not want other permitted members to see.

If you communicate with W1N W1N through a social-media platform, the platform may independently collect information about that interaction. Its privacy policy and account settings also apply.

15. Direct marketing

We may send information about W1N W1N services, courses, events and offers where you have consented or where otherwise permitted by law.

Marketing emails and SMS messages will identify W1N W1N and provide a functional way to unsubscribe. We will action an Australian electronic-marketing unsubscribe request within five working days, or sooner where required by another applicable law. You can also opt out by emailing [email protected].

Opting out of marketing does not prevent us from sending receipts, account notices, scheduled-session information, service updates or other communications reasonably necessary to deliver a purchased service.

16. Testimonials, video resumes and withdrawal of publication permission

Providing a testimonial, success story, photograph or promotional video is voluntary. We obtain separate express permission before publishing or reposting identifiable client content.

You may withdraw permission for future use by emailing [email protected]. We will stop new use and take reasonable steps to remove content controlled by W1N W1N. Withdrawal does not make an earlier authorised publication unlawful and cannot require us to remove independent copies, shares, search results or archives controlled by third parties.

17. Accessing and correcting personal information

You may ask us to:

  • confirm whether we hold personal information about you;

  • provide access to that information;

  • correct information that is inaccurate, out of date, incomplete, irrelevant or misleading; or

  • attach a statement of correction where applicable.

Send your request to [email protected] with Privacy Request in the subject line. We may take reasonable steps to verify your identity, ordinarily using information already held by us. Do not email identity documents unless we specifically request a secure verification method.

We do not charge for making an access or correction request. We aim to respond within 30 calendar days for Australian requests and within 20 working days where the New Zealand Privacy Act applies, unless the law permits an extension. If access or correction is refused, we will explain the lawful reason and available complaint options.

18. Deletion and withdrawal requests

You may ask us to delete personal information or withdraw a consent at any time by emailing [email protected].

Deletion is not absolute. We may retain information that is reasonably required to:

  • complete a service requested by you;

  • keep financial, transaction or corporate records;

  • maintain evidence of contracts, instructions, consent or service delivery;

  • resolve a complaint, payment dispute or legal claim;

  • comply with a law, court order or regulatory requirement; or

  • maintain a minimal marketing suppression record.

We will explain any information we cannot delete and the reason for retaining it.

19. Privacy complaints

If you believe W1N W1N has mishandled your personal information, contact our Privacy Officer at [email protected] with Privacy Complaint in the subject line. Include enough information for us to understand and investigate the concern.

We will acknowledge the complaint promptly, investigate it fairly and provide a substantive response within a reasonable period. Access and correction requests will be handled within the timeframes stated in section 17.

If an Australian privacy complaint remains unresolved, you may contact the Office of the Australian Information Commissioner:

If a New Zealand privacy complaint remains unresolved, you may contact the Office of the Privacy Commissioner New Zealand:

You may also contact another regulator or dispute-resolution body that has jurisdiction. Nothing in this policy limits a statutory right to complain.

20. Overseas customers

W1N W1N primarily serves customers in Australia and New Zealand but may accept customers in other countries. People in other jurisdictions may have additional privacy rights under locally applicable law. Contact our Privacy Officer if you wish to exercise a local privacy right.

21. Changes to this policy

We may update this policy when our services, systems, providers or legal obligations change. The current version will be published at https://w1nw1n.com.au/privacypolicy with its effective date. If a change materially affects how we use information already collected, we will take reasonable steps to notify affected individuals or obtain consent where required.

22. Contact us

For any privacy enquiry, request or complaint, contact:

Privacy Officer
W1N W1N Pty Ltd
ABN 44 153 942 968
Perth, Western Australia, Australia
Email: [email protected]
Phone: +61 468 047 111
Website: https://w1nw1n.com.au/

Contact W1N W1N

W1N W1N is a proudly West Australian employment and career consultation company helping Australians and New Zealanders secure FIFO mining jobs and high-paying career opportunities across Australia.

Since launching in 2018, W1N W1N has grown from a Perth-based business into a globally recognised brand specialising in FIFO employment services, ATS-compliant resumes, mining career consultations, LinkedIn and SEEK optimisation, relocation support, and career pathway guidance for the mining and resources industry.

E-mail: [email protected]

Phone: +61468047111

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